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Return Policy

Last Updated: November 13, 2026

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items under the following conditions:

  • Items must be returned within 7 days of delivery
  • Parts must be unused, uninstalled, and in original condition
  • Original packaging, tags, and labels must be intact
  • Order confirmation or receipt must be provided
  • Parts must not show any signs of installation, modification, or damage

2. Non-Returnable Items

The following items are not eligible for return due to safety, electrical, or hygiene reasons:

  • Airbag modules (deployed or opened)
  • Electrical components (ECU, sensors, wiring harnesses)
  • Custom-ordered or special-order parts
  • Clearance or sale items
  • Parts that have been installed or show signs of use
  • Gaskets, seals, and gasket kits once opened
  • Interior trim and upholstery parts

3. Return Process

1

Contact Us

Call us at +1 (718) 294-4477 or email sales@autopartdesk.com with your order number and reason for return.

2

Get Return Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.

3

Package & Ship

Pack the item securely in its original packaging. We can arrange a pickup or you can drop it off at our facility.

4

Refund or Exchange

Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.

4. Refund Details

Approved refunds will be processed using the original payment method:

  • Credit/Debit Card: Refund within 5-10 business days
  • Bank Transfer: Refund within 3-5 business days
  • Cash on Delivery: Refund via bank transfer within 5-7 business days

A restocking fee of 15% may apply to returns that are not due to our error or defective products.

5. Exchanges

We offer exchanges for parts that are the wrong fit or if you need a different model. The replacement part will be shipped once we receive and verify the returned item. If there is a price difference, we will charge or refund the balance accordingly.

6. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free pickup and provide a replacement or full refund. Please provide photos of the item and packaging to help us process your claim quickly.

7. Warranty Returns

If your part fails within the warranty period, you may be eligible for a free replacement. Please refer to our Warranty Information page for details on coverage and claim procedures.

8. Contact Us

For return inquiries or to initiate a return, please contact us:

+1 (718) 294-4477

sales@autopartdesk.com

2115 Grand Concourse, Bronx, New York 10453, United States

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